This policy explains how lesson purchases, cancellations and refunds work at LearningwithBelle.com, operated by Learning with Belle ("we", "us"). It forms part of our Terms and Conditions.
1. How lessons are paid for
There are no subscriptions. You buy lessons one at a time or in a bundle from your profile, paying by card or Alipay. Each purchase adds lesson credits to your balance. Every lesson is 50 minutes, and each lesson your teacher schedules for you reserves one credit. Credits do not expire.
If a lesson is scheduled when you have no credit available, it is shown as not paid yet. If it is still not covered 24 hours before it starts, we cancel it free of charge and let you and your teacher know.
2. Cancelling a lesson
- 5 hours or more before the start time: you can cancel free of charge and the credit goes back to your balance.
- Less than 5 hours before the start time: the lesson counts as taken and the credit is used, because your teacher has kept that time for you.
- Missed lessons: a lesson that is not cancelled counts as taken, whether or not you attend. So does a lesson your teacher closes because you had not joined within 15 minutes of the start.
- Cancelled by your teacher or by us: the credit always goes back to your balance, whenever the cancellation happens.
Lessons are cancelled from the lesson page in your account. The time of cancellation is the time recorded by our system.
3. Refunds of unused lessons
You can ask for a refund of a bundle at any time from your profile. Before you confirm, you are shown exactly how much will be refunded.
Bundles are discounted because they are bought together, so a partial refund does not keep the discount. To work out the refund:
- each lesson already taken, forfeited by a late cancellation, or currently booked is charged at the single-lesson price that applied when you bought the bundle; and
- the rest of what you paid is refunded.
Example (for illustration): if a single lesson cost $10 and you bought a 10-lesson bundle for $90, then after taking 3 lessons you would receive $90 − (3 × $10) = $60. If the lessons used would cost as much as, or more than, the bundle at the single price, there is nothing left to refund. A single lesson that has not been used is refunded in full.
Lessons that are booked when you ask for a refund stay booked. If one of them is later cancelled in time and its credit comes back, you can ask for that credit to be refunded too.
4. How refunds are paid
Refunds go back to the payment method you used, in the currency you paid in. We usually process them straight away, but your bank or Alipay may take 5 to 10 business days to show the money. We do not charge a fee for refunds. Because the refund is made in the original currency, the amount you get back in your own currency may differ if exchange rates have changed. We are not responsible for that difference, or for fees your bank charges.
5. Closing your account
If you close your account, we cancel your future lessons and automatically refund your unused credits under section 3. If a refund cannot be completed automatically, we will contact you to arrange it.
6. Problems with a lesson
If a lesson did not happen or went wrong because of something on our side or your teacher's, such as your teacher not arriving or a failure of our platform, contact us within 14 days at hello@learningwithbelle.com. We will return the lesson to your balance or arrange a free replacement lesson. A lesson missed because of your own device or internet connection counts as taken. See section 5 of our Terms and Conditions.
7. Your rights under the law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other consumer law that applies to you and cannot be excluded.
8. Contact
Questions about payments or refunds: hello@learningwithbelle.com.